Our Track Record
As part of the partnership initiatives, the association and Renfrewshire Council embarked on a significant demolition and new build programme and as a consequence of this, today less than 8% of all our homes comprise of the pre-existing tenements and flats.
Although we have not built any new homes for a few years now, we have been able to increase the number of homes we own and manage by working with Renfrewshire Council to transfer vacant properties in the area to us. Most recently we took ownership of and refurbished 15 properties in Blackstoun Oval which brought our total number of homes to 803.
We have always been keen to be more than just a landlord and have delivered a diverse range of wider role and community engagement projects over the years. This work was significantly strengthened when we took over the management of the Tannahill Centre in 2006, re-launching it as the New Tannahill Centre Ltd, a subsidiary of the housing association. Our own offices are in the Centre and together with our local partners we have maintained the centre as a local hub for the delivery of a wide range of commercial and community services.
We have continued to respond to the needs of the local community and have developed new projects and services as needed. One of the most significant of these was when we decided in 2013 to establish our own welfare rights team. This team continues to manage a busy caseload helping to sustain tenancies and support our tenants to deal with the consequences of Welfare Reform.
Over the years we also sought to develop the capacity and competence of the organisation investing in our people, technology and systems. Much of this work was recognised when we were awarded Silver accreditation from Investors in People in 2014.
More recently we embarked on a major review of our governance and financial management arrangements. An independent review carried out by the association identified weaknesses and the Scottish Housing Regulator subsequently appointed a Manager and three members to the management committee. With this assistance, our management committee went on to commission further investigations. The committee approved and adopted a comprehensive Governance Improvement Plan in June 2016, designed to strengthen a number of critical business areas across the group structure. We have significantly improved our policies and processes and have enhanced our management reporting systems. We have strengthened our audit arrangements and have introduced a more robust framework for identifying and managing risk. We have reviewed our asset management plans and associated budgets.
We have also recognised that our operational approaches need to be significantly improved – to meet current standards and best practice, and to respond more specifically to the needs of our tenants. The committee approved a Corporate Action Plan which has already resulted in changes in senior staff, additional skilled resources at operational level and has re-established a partnership commitment to our key stakeholders such as Renfrewshire Council, Community Groups, the Tannahill Centre and FLAIR.