September Weekend Office Closure September Weekend Office Closure
My Home Portal Now Live Have you read the article in our newsletter about the new tenant portal called My Home? Do you want to find out a bit more? Then head over to our YouTube channel where we will be uploading more ‘How To’ videos. https://www.youtube.com/channel/UCsmbT7C7SWKuN_mYMbjNnag
08 Sep Summer Newsletter Our summer newsletter is packed with information for tenants and the local community.
06 Sep Annual General Meeting 8 September 2021 at 5.30pm Our Annual General Meeting will be held on 8 September 2021 at 5.30pm to which all members of the Association are invited.
04 Aug SPSO Complaints April - June 2021 Our SPSO Complaint Data for April - June 2021 published
29 Jul Fair Holiday Weekend Closure Fair Holiday Weekend Closure
23 Jun Preparing for our new Tenant Portal Tenants will soon be able to access their tenancy account online via our new Myhome portal which we will be launching soon.
11 May Enviormental Survey FPHA are keen to hear from tenants about the environment round your home. We have a short survey that tenants can do to help give us feedback. The survey is intended to help us build up information for future programmes of investment in houses and the wider environment. As a thanks for taking part in the survey tenants can choose to be included in a prize draw. We really want your views so please click on the following link to take part in the survey https://www.smartsurvey.co.uk/s/UL7QSZ/
11 May Spring Newsletter Our spring newsletter has been sent out to all of our tenants.
30 Apr Spring Bank Holiday 2021 Spring Bank Holiday Monday 3rd May 2021
30 Apr Public Holiday- Monday 3rd May 2021 Our telephone and email service will be unavailable on Monday 3rd May 2021 for the Public Holiday. If you require an emergency repair during this time please call our office on 0141 887 4053 to be transferred to our emergency call out team.
26 Apr Resuming our services We are resuming routine repairs and the annual gas safety service.
20 Apr FLAIR Training Academy The FLAIR Academy offers free training on housing and community related matters.
20 Apr Information regarding refuse and recycling bins Tenants should be aware if they require replacement refuse or recycling bins they should contact Renfrewshire Council.
01 Apr Domestic Abuse Policy- Consultation We have created a Domestic Abuse Policy for consultation until Friday 30th April 2021. If you have any comments or feedback on this draft Policy then please click on this link https://www.surveymonkey.co.uk/r/YYVKPF5
09 Mar WhatsApp Text Service Important information relating to our WhatsApp Text Service.
18 Feb Welfare Payments that you may be entitled to There are 2 welfare payments that you may be eligible to apply for if you have children. Please see the update from our welfare rights team.
04 Feb Emergency/Urgent Repairs Bogus Tradesmen. Please remember we are still only carrying out emergency/urgent repairs and gas safety checks. Any tradesmen sent by Ferguslie Park Housing Association will carry identification. If in doubt please do not hesitate to report this.
03 Feb Gutter Programme Delay The gutter programme due to commence at the end of January/beginning of February has been delayed due to unforeseen circumstances and has been rescheduled to start at the end of February. We apologise for any inconvenience this may cause.
02 Feb Rent Update 2021 Rent Update – The Association has decided to keep rents at the same level for the next year. Please see our poster attached for some more information.
25 Jan Gutter Cleaning Programme Our gutter cleaning programme will begin at the end of January / beginning of February.
14 Jan Reminder- Have Your Say - Tenant Participation Strategy Final reminder to submit your feedback on our Tenant Participation Strategy before our survey closes at 4pm tomorrow (15th January 2021)
21 Dec Tier 4 Restrictions and how it impacts our service delivery Most of Scotland is going into level 4 on Boxing Day (this Saturday), this will impact on the services we can deliver to our tenants
18 Dec Annual Landlord Report to tenants 2019 - 2020 Our Landlord report has been delivered to tenants. You can find this in our document library.
18 Dec Have Your Say - Tenant Participation Strategy After working with the Tenant Participation Advisory Group (TPAS) on the Scottish Government funded ‘Next Steps’ programme, we are delighted to present out draft Tenant Participation Strategy 2021-2023 for you to read and provide feedback. We want to hear your views, and let us know if you are interested in getting more involved.
18 Dec Winter Newsletter The Winter Newsletter has been published and delivered. You can see a copy of it in our Document Library.
20 Nov Tier 4 Changes to Repairs *Important information regarding repairs please read *
11 Nov Scottish Child Payment Scottish Child Payment is a new payment for families on tax credits or certain benefits to help towards the costs of looking after a child. It’s £40 paid every four weeks for each child under six.
09 Oct New WhatsApp Number to report a non emergency repair New WhatsApp number to report any non-emergency repairs
29 Sep REPORTING AN EMERGENCY REPAIR AT THE WEEKEND OR PUBLIC HOLIDAYS If you need to report an emergency repair over the weekend or public holidays, please do this by calling 0141 887 4053, please do not use our online report a repair.
07 Sep Annual General Meeting and Special General Meeting to be held on 9 September 2020 at 5.30pm We are holding our AGM in a different way this year. We also have a Special General Meeting to adopt the new model rules.
04 Sep Newsletter Summer 2020 The Association has pulled together lots of information and you can read it all in our latest newsletter.
12 Aug Smoke & Heat Detector Installation restarts Monday 17th August 2020 From Monday the 17th August the Planned Investment team will be restarting the contract works to install new smoke and heat detectors in all properties, as well as routine inspections of the electrical systems in 580 homes.
29 Jul Public Holiday 31st July-3rd August Our telephone and email service will be unavailable on Friday 31st July and Monday 3rd August 2020 for the Public Holiday. If you require an emergency repair during this time please call our office on 0141 887 4053 to be transferred to our emergency call out team.
08 Jun Bulk Uplift Service Resumes From Monday 15 June we will resuming our bulk uplift service. If you would like to request an uplift please call the Association on: 0141 887 4053 and select Optoin 1 or Email your request to firstname.lastname@example.org
03 Jun Ferguslie Essentails Fund Now Available The Association has been successful in getting Scottish Government funding to introduce a Covid-19 help scheme called the Ferguslie Essentials Fund. The scheme is open to all residents of Ferguslie, not just tenants of the Association, who may be struggling to meet the costs of some household items. Please telephone 0141 887 4053 and choose option 1, 2 or 3 on your telephone keypad to speak to a member of staff or drop a line to email@example.com
28 May Ferguslie Residents Free Counselling Service Free counselling service on offer for the residents of Ferguslie Park.
21 May Public Holiday 22-25th May 2020 Our telephone and email service will be unavailable on Friday 22nd May and Monday 25th May 2020 for the Public Holiday. If you require an emergency repair during this time please call our office on 0141 887 4053 to be transferred to our emergency call out team.
04 May Public Holiday 8th May 2020 Our telephone and email service will be unavailable on Friday 8th May 2020 for the VE Day Public Holiday. If you require an emergency repair during this time please call our office on 0141 887 4053 to be transferred to our emergency call out team.
22 Apr Welfare Rights Service Money Worries and Coronavirus Despite our office being closed our Welfare Rights team are still available to help any tenants with any money worries and concerns. Please do not hesitate in contacting us to have a confidential chat.
21 Apr Ground Maintenance in Common Areas The Association has postponed the start of grass cutting works due to the issues surrounding coronavirus. However we have worked closely with our contractor, Caledonian Maintenance Services, and will restart the cutting of common areas that we are responsible for looking after.
15 Apr Support for those at high COVID-19 risk A new national helpline opened 14th April 2020 to provide essential assistance to those who don’t have a network of support but who are at high risk of contracting COVID-19.
15 Apr Universal Credit Verification - DWP number may appear as "0800" "private" "number withheld" If you have made a claim for Universal Credit please be aware that the DWP will contact you to verify your claim. DWP number may appear as 0800 number, ‘private’ or ‘number withheld’. The DWP will let you know via your online journal that they intend to call you soon, it is important that you answer the DWP call to process your Universal Credit claim.
09 Apr Public Holiday Friday 10th & Monday 13th April 2020 Our telephone and email service will be unavailable on Friday 10th April & Monday 13th April 2020 for the Easter Public Holiday. If you require an emergency repair during this time please call our office on 0141 887 4053 to be transferred to our emergency call out team. Have a lovely Easter from all at Ferguslie Park Housing Association.
06 Apr Support for victims of domestic violence during COVID-19 outbreak Grants from the Scottish Government’s £350 million Communities Fund have been made to Scottish Women’s Aid and Rape Crisis Scotland.
03 Apr Newsletter Spring 2020 Tenants will receive a hard copy of this newsletter next week. If you have any questions please call the Association and a member of staff will be available to speak to you. 0141 887 4053.
01 Apr Government Advice Issued for Tenants & Landlords Regarding Rent & Arrears During COVID19 The Ministry of Housing, Communities & Local Government have issued guidance publication to tenants and landlords in relation to rent payment, arrears management and property access during the COVID19 outbreak.
01 Apr Government Advice Issued for Tenants & Landlords Regarding Property Access & Health & Safety During COIVD19 The Ministry of Housing, Communities & Local Government have issued guidance publication to tenants and landlords in relation to rent payment, arrears management and property access during the COVID19 outbreak.
25 Mar Be Vigilant of Coronavirus Scams Friends Against Scams aims to protect and prevent people from becoming victims of scams. Visit www.FriendsAgainstScams.org.uk for more information.
25 Mar Adult Support & Protection For People Self-Isolating Adult Protection Renfrewshire Advice Services: Adult Services Referral Team 0300 300 1380. If you are worried about a child call 0300 300 1199 In an emergency call 999