Coronavirus (COVID-19) Information Update at 23rd March 2020 at 16:00

Posted on 23rd Mar 2020

Coronavirus (COVID-19) Information Update at 23^rd March 2020 at 16:00

Our office continues to be closed following advice provided by the Government. This is to help prevent the spread of coronavirus or any other symptoms which could be transferred to people in the health risk categories. Our staff can still be contacted by telephone during office hours on 0141 887 4053.

Repairs Reporting

In order to assist with the reduction in personal contact our repairs service has been reduced and is now only for emergency repairs only. If you do have an emergency then please telephone 0141 887 4053 and select option ‘1’ on your telephone keypad. Please also telephone the same number for any out of hours emergency repairs and you will be able to be transferred to our out of hours emergency service.

Gas Servicing and Repairs

In order to assist with the reduction in personal contact our gas servicing and repairs has been reduced and is now only for emergency repairs. If you do have an emergency then please telephone 0141 887 4053 and select option ‘1’ on your telephone keypad. Please also telephone the same number for any out of hours emergency repairs and you will be able to be transferred to our out of hours emergency service.

Other Works

The Association has temporarily ceased other works which are underway in houses. Some tenants would have received letters from Valley Electrical Services in relation to the fitting of new smoke alarms. Please note that we have postponed these works in the meantime therefore if you have received a letter with a date for these works you can now disregard this. A new appointment will be given once advice changes.

Housing Services

Our Housing Services staff are now not conducting home visits to tenants in their homes. However staff are still available to provide advice and assistance over the phone. Please telephone 0141 887 4053 and select option ‘2’ on your telephone keypad.

Welfare Rights

The Welfare Rights service is now not able to carry out face to face interviews. However staff are still available to provide advice and assistance over the phone. Please telephone 0141 887 4053 and select option ‘3’ on your telephone keypad.

Finance and Accounts

Our Finance team are still available and are continuing to process invoices and orders to our supply chain. Please telephone 0141 887 4053 and select option ‘4’ on your telephone keypad.